Frequently Asked Questions


  • What is World Vision?
  • What does World Vision do?
  • Where does World Vision work?
  • What is Child Sponsorship?
  • Child Sponsorship in operation?
  • My Sponsorship?
  • Payment
  • Child Sponsorship - Letters, Gifts & Visits
  • World Vision's work


  • 1.What is World Vision?

    World Vision is a Christian grassroots humanitarian organisation that reaches out to the poorest of the poor in India with respect to caste, creed, race or religion. Through development, relief and advocacy, we strive to create lasting change in the lives of children, their families and communities living in contexts of poverty and injustice.

    World Vision began as a small organisation when its founder Bob Pierce, a war correspondent began helping children affected by the Korean War in 1947. Today, World Vision works in 95 countries worldwide.

    World Vision's work in India began in the year 1958 in a small way in Kolkata. Today, as the country's largest grassroots child-focused organisation, more than 2000 staff work in over 6252 communities, touching the lives of a little over 26.1 lakh children, their families and communities, across 191 districts in 25 states and the National Capital Region.

    World Vision India is a registered society under the Tamil Nadu Societies Act 1975, with its National Office in Chennai and monitoring offices in 9 different states.

    World Vision India is governed by an independent Board with men and women drawn from different parts of the country and from different disciplines. World Vision International has consultative status with UN/ECOSOC (Category III) and is in official relationship with UN agencies, including UNICEF, WHO, UNHCR and ILO.

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    2. What does World Vision do?

    World Vision seeks to ensure the sustained well-being of all children living in poverty. Well-being for children is measured in terms of access to basic health care and appropriate education, children feeling protected and cared for and having opportunities to participate. While we measure the impact of our work in terms of the child, the investments are also into families and communities.

    World Vision's investment into families and communities is to ensure that well-being of children is sustained even after World Vision leaves the area. Our experience over the years has shown that if we limit our programmes and investment to just directly impact the child, the change will not be sustainable. For sustaining the well-being of children, we need to equip the families and communities socio-economically; hence, World Vision's approach to child well-being is community-based and involves multiple programmes. World Vision's investment in children, their families and communities are often in areas such as economic development, education, health and leadership development. We work closely with community-based organisations, government, other NGOs, and civil societies.

    World Vision recognizes that sustaining the well-being of children also requires policy, structure and systems support. We work closely with the local, state and central government along with other NGOs and academic institutions.

    World Vision also responds to disasters due to natural calamities in the country, especially to ensure children in these communities are protected and their families are provided adequate disaster risk reduction support to be rehabilitated in the short-term.

    World Vision has responded to every major disaster, starting from the cyclone in Machilipatnam, Andhra Pradesh, in 1977, tsunami in 2004, to the recent floods in Bihar, Assam, Uttarakhand and Orissa.

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    3. Where does World Vision work?

    World Vision India works in 25 states and the National Capital Region. Today our staff work in close to 6252 urban and rural communities, touching the lives of a more than 45 lakh people, which includes over 26.1 lakh children below 18 years, through dedicated teams across 162 programmes around the country.

    We select areas where children are most vulnerable, in consultation with government and other NGOs. In each of the districts, we select the most vulnerable blocks and work in a contiguous set of villages and hamlets/slums serving an average of 40,000 people. This model of development that covers a large area over a long-term basis multi-sectorally is referred to as Area Development Programme.

    In each of these areas, we begin our work with rigorous assessment phase and broad consultation with various stakeholders. Along with the local community leaders, we develop the long-term strategy and short-term designs for our work in the community. To facilitate sustained well-being of children takes time and it could be anywhere from 12 to 15 years. World Vision India's nine project offices are based in Delhi, Lucknow, Bhopal, Ranchi, Guwahati, Kolkatta, Mumbai, Hyderabad and Chennai and they coordinate the work in the projects.

    World Vision works in 95 nations across the globe. These include:

    Africa

    Algeria; Angola; Burundi; Chad; Democratic; Republic; of; Congo; Ethiopia; Ghana; Kenya; Lesotho; Liberia; Malawi; Mali; Mauritania; Mozambique; Niger; Rwanda; Senegal; Sierra; Leone; Somalia; South; Africa; Sudan; Swaziland; Tanzania; Uganda; Zambia; Zimbabwe

    Asia

    Bangladesh; Cambodia; China; East; Timor; India; Indonesia; Japan; Laos; Malaysia; Mongolia; Myanmar; Nepal; North; Korea; Philippines; Singapore; South; Korea; Sri; Lanka; Taiwan; Thailand; Vietnam; Central; Asia; Afghanistan; Pakistan; Uzbekistan

    Europe

    Albania; Armenia; Austria; Azerbaijan; Bosnia; Herzegovina; Denmark; Finland; France; Georgia; Germany; Ireland; Kosovo; Macedonia; Serbia-Montenegro; Netherlands; Romania; Russia; (Chechnya/Ingushetia); Spain; Switzerland; United Kingdom

    Latin America

    Argentina; Bolivia; Brazil; Chile; Colombia; Costa; Rica; Dominican; Republic; Ecuador; El; Salvador; Guatemala; Haiti; Honduras; Mexico; Nicaragua; Peru

    Middle East

    UAE; (Dubai); Iran; Iraq; Jerusalem/West; Bank/Gaza; Lebanon; Syria; Jordan

    North America

    Canada; United States of America

    Oceania

    Australia; New; Zealand; Papua; New; Guinea; Solomon; Islands; Vanuatu

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    4. What is Child Sponsorship?

    Child Sponsorship is the commitment you, as a sponsor, make to partner with the child, the child's family, the child's community and World Vision to ensure that the vulnerable child experiences sustained well-being, beyond the time that World Vision is present in their community.

    It is a relationship not just between you and your sponsored child, but also with your sponsored child's family and community. This relationship is aimed at giving a better life to the child by equipping the whole family and the community as well.

    Child Sponsorship is a way you can help make India a better and safer nation for our children.

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    4.1 Is Child Sponsorship an effective way to help?

    Yes. Child Sponsorship is the best expression of one' power to help build a nation fit for children. When you sponsor one child, you also invest in building a family and community that ensures her/his life as someone caring for their well-being.

    To create environments where children thrive, development programmes are planned and implemented in partnership with the communities that we serve. The most vulnerable children are chosen to be a part of the Child Sponsorship programme by their community.

    Your sponsorship then contributes to ensuring that children are better educated, healthier and protected. Your contribution also helps invest in healthcare, agriculture, income generation, access to drinking water and other development programmes, depending on what the community needs most.

    In our experience around the world, investing in children, their families and their communities has proved to be the best way to impact sustained progress in the life of a child.

    As a child sponsor, you can see for yourself the lasting change that you are helping create in the child's life and the impact your support has in her/his community.

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    4.2 How can I be sure that the money I send is managed correctly? Who audits World Vision's accounts?

    World Vision is committed to the highest levels of stewardship of all its resources. Through systematic monitoring and evaluation of all its programmes, World Vision constantly strives to improve the quality of its programmes. World Vision India has systematic financial audits (internal and external) of all its programmes. BSRR & Co. are our current external auditors.

    In addition to these annual reviews and audits, World Vision maintains a high level of accountability to its key stakeholders starting from the communities that we work in, the government and our sponsors and donors.

    The Home Ministry and Income Tax Office regularly receive our reports and Audited Financial Statements along with all other required documents in compliance with the regulations of the Government of India. Total transparency in transactions with the government and our supporters is the norm in World Vision India.

    Furthermore, sponsors and donors may visit the child or children that they sponsor to see the impact their support is making in the lives of these children. Many sponsors have visited World Vision projects to see for themselves that the money they donate gets there and is used wisely. Our sponsors receive a community newsletter each year, which reports on how sponsors' money is helping change people's lives.

    Our Annual Reviews contain the audited financial statements and are available online.

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    4.3 How does my sponsored child benefit?

    World Vision aims to promote lasting well-being of all children in the communities we serve. Our aim is to benefit and encourage every person in the child's community to become a strong and productive member, thus moving the whole community towards self-reliance. Your support will provide a child with opportunities to access basic health care, appropriate education, and also help the family as well as the community that your sponsored child lives in. This gives a chance for children to experience a normal, healthy and happy childhood.

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    4.4 Why should I help a child who lives with his/her parents?

    World Vision recognizes there are many ways of helping children. While a significant number of children in need live in institutions, vast majority of children in poverty in India struggle along with their parents and communities.

    Our experience over the years suggests that children in need living with their families and communities can experience well-being of life by carefully designed investment into their families and communities. Your sponsorship is way to partner with the child's family to give the child a new day and an opportunity to experience lasting change. World Vision assists children living with parents because such assistance enables them to remain as a family unit. In many families, either the father or mother is dead or disabled or one of the parents has abandoned the family. In other instances, the parents are very poor and the income is too little for survival.

    Therefore, World Vision helps keep the family together and the children have one or both parents with whom they can share their love.

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    5. Child Sponsorship in operation


    5.1 How long can I sponsor a child?

    You can sponsor the child as a long-term commitment, up to 10 years or more. You can sponsor the same child for as long as the project continues or as long as the child remains in the sponsorship programme (often well into their teens).

    Once the development project meets its objectives, it is time to celebrate the many achievements - healthier children and better living conditions, educational programmes that work and a community with greater confidence for a more positive future.

    On occasion, there may be a change in the circumstances of either your sponsored child or you, which may reduce the period of sponsorship.

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    5.2 Is there a specific age for a child to be sponsored?

    Not really. Normally, school-going children are sponsored. However, you are free to request for a younger child. If there are specific requests from the sponsors, we try our best to comply with their wishes.

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    5.3 What are Partner ID and Child ID? Do I need to mention this whenever I correspond?

    When you become a Sponsor, we will send you a reference number, which is called the Partner ID. This is useful for processing transactions quickly. In the same way, when a child becomes a part of the Child Sponsorship programme, he or she is assigned a reference number, which is called the Child ID. We will send you these when you become a sponsor.

    It is necessary that you mention your Partner ID and Child ID in all correspondence. It helps us to sort and process correspondences quickly, especially when you send your contribution.

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    5.4 Do I get a progress report on my sponsored child and his or her community?

    When you become a sponsor, you will receive a pack containing a photo along with the personal details of the child and his or her family and also information about the community where he/she lives.

    A year later, you will receive your sponsored child's annual progress report. The community newsletter and a greeting card will also be sent to you during the year. The child will also write back to you if you write to him or her.

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    5.5 How are children chosen for sponsorship?

    As a norm, World Vision works with the communities forming a group of community members that make collective decisions for the community. The most vulnerable children in the project area are selected by the community group to take part in the Child Sponsorship programme.

    Families are also asked whether they want their child to be part of the sponsorship programme, with the understanding that all the children and families in the community will share the benefits across the community.

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    5.6 Am I the only sponsor for my sponsored child?

    Yes. World Vision assigns only one sponsor per sponsored child.

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    5.7 Can I sponsor more than one child?

    Yes. You can sponsor as many children as you wish to. There are many children waiting for sponsorship.

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    5.8 Can I sponsor an orphaned or handicapped child?

    World Vision does not run orphanages. However, if there are orphaned children or children with disabilities within a community, you can sponsor them if you wish to.

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    5.9 Can I sponsor a child anonymously through World Vision India? Also please let me know if you can send updates only via email.

    Anonymous sponsorship is not possible. If you choose to, we can ensure that updates happen only via email.

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    5.10 What happens to the sponsorship if the child migrates?

    If the child/family migrates, we will inform you and the sponsorship will be discontinued. As there are many other children in need, we will assign another child to you and your sponsorship gifts will be adjusted against the new child.

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    6. My Sponsorship


    6.1 What is paid upto date?

    "Paid up to" indicates the month and year up to which payments were allocated to the child. "Payment History" indicates the dates when the transactions were made. In case, payments were not given for a particular month, it will be automatically adjusted from the next payment.

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    7. Payment


    7.1 How do I send my contribution (sponsorship gift) to World Vision?

    The sponsorship gift amount is payable monthly (Rs. 800), quarterly (Rs. 2400), biannually (Rs. 4800) or annually (Rs. 9600) - whichever is most convenient to you. You can send it by money order, demand draft or cheque or pay online.

    You can send postdated cheques or authorize monthly deductions from your credit card until further written notice from you. Please do not send Postal Orders and also avoid sending cash through mail. Always make your cheques / DDs favouring "World Vision India."

    You can also conveniently make your payments through our new payment gateway online.

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    7.2 How can I be sure my payment through the Internet is safe?

    You can be assured that all transactions on our site are safe. Online security is a primary concern and that is why the World Vision India site is certified as a VeriSign secure site.

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    7.3 Can I send money to the child directly or to the local World Vision office where I live?

    We request you to avoid sending your gifts to your child directly. Kindly refer to question 8.5 for more details.

    Receipts for all contributions are issued only by the department for Donor Relations at the National Office in Chennai. To avoid unnecessary delays, please send your contributions directly to the Donor Relations department at the Chennai office for quick receipting.

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    7.4 How do I update my payment details or change payment method?

    If you wish to change your payment method to credit card or update your credit card details, please contact our Donor Relations department at the National office in Chennai.

    You can call us at 044-24807070 or fax us at 044-24807242 or you can write to Donor Relations, World Vision of India, 16 V.O.C. Main Road, Kodambakkam, Chennai - 600 024. You can also e-mail us at indiasponsors@wvi.org.

    For further details, you can always get in touch with us through our Toll Free Number 1800-425-4550 (during business hours between 9:00 am and 5:00 pm)

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    7.5 Do I need to inform you about my credit card expiry date?

    Yes, this would help us process transactions quickly and avoid unnecessary delays. For any change in the credit card details, you will have to fill a new authorization form.

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    7.6 How much of the contribution I send is tax exempted?

    All donations to World Vision are tax exempted under section 80G of the Income Tax Act. Our receipt carries this message and the receipt will suffice for claiming tax exemption. The tax rebate is 50% of your contribution to World Vision.

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    7.7 How do I update my contact details?

    If you have changed your postal address, contact phone number, email address or other personal details, please contact our Donor Relations department at the National office in Chennai.

    16, V.O.C. Main Road, Kodambakkam, Chennai - 600 024

    You can also e-mail us at indiasponsors@wvi.org
    Phone: 91-44-2480 7070 or Fax: 91-44-2480 7242

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    7.8 What if I cannot continue my sponsorship payments? What will happen to the child?

    We understand that financial and personal situations change. If you need to cancel, just let us know and we will find another sponsor for your child. Your child will not be neglected. World Vision will ensure that the funding commitment to the project is maintained. The benefits as planned for the children in the community will be carried out.

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    8. Child Sponsorship - Letters, Gifts & Visits


    8.1 Can I write to my sponsored child?

    You can certainly write to your sponsored child. In fact, we encourage our sponsors to write to their children so as to get to know them and their family better. Your sponsored child can also write to you. Many sponsors and sponsored children find this a rewarding experience. If the child is very young or does not know how to write, someone will probably help him/her to write or the project staff will write on their behalf.

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    8.2 To whom should I address the letters and cards I send to my sponsored child?

    Any communication to your child should be addressed to Donor Relations, World Vision India, at the Chennai Office.

    Our address is:

    16, V.O.C. Main Road,Kodambakkam,Chennai-600 024.

    For quick reference and easy processing, it is also important that you write your full name, Partner ID, the child's name and ID Number either on the envelope or in the correspondence.

    Your Partner ID is always found on the right portion of your receipt, after your name, e.g., 1000318 or 994536. You can find your Sponsored Child's ID number in the Picture Folder. e.g., DODAPPA, Lakshmi - ID. No: 167760-0025

    We do not encourage sponsors to write directly to their sponsored children as the address of sponsors may fall into wrong hands and be misused.

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    8.3 What should I do if my sponsored child contacts me through Social Media sites such as Facebook, Twitter etc.?

    As a child-focused organisation, World Vision India recognises that social media has brought new types and levels of risks to children. While World Vision cannot control the use of technology and social media, at World Vision, we strive to ensure that children and their families are protected from any potential physical or emotional abuse resulting from inappropriate and unsafe internet and social media use, including the sharing of private information about a child and their family.

    We encourage you to develop a meaningful relationship with your sponsored child in a way that is safe, secure and fulfilling for both of you. We also want to ensure that the content sent to the child is appropriate and culturally sensitive. Because of this, we ask you, our sponsors, to not engage in direct, unmonitored communication with your sponsored child or family.

    This includes direct contact through the internet or social media (e.g. Instant Messaging, Facebook, Skype, etc.). Please note that World Vision India does not allow unplanned visits to your sponsored child's residence or community, under any circumstance. World Vision India would be more than happy to organise a visit for our sponsors to meet their sponsored children because all such visits must be organised through us.

    In order to ensure your child’s security, we request you to not post your sponsored child’s last name or specific location and contact details on the internet or social media sites.

    For example, it would be nice if you could share the fact you have joined your sponsored child in his/her life journey through World Vision India's child sponsorship programme. But, please refrain from posting personal information or contact details of your sponsored child on your social networks

    And because we value your privacy and security as a sponsor, sponsored children and families are discouraged from contacting you without World Vision India's knowledge as well. An important reason why we do not allow direct correspondence despite its seeming benefits is that a family member or someone who knows the child could go online, create an account and pretend to be the child and make demands for money, etc.

    In light of these concerns, we request you to report any unfacilitated contact initiated by your sponsored child or their family to World Vision for both their security and yours at indiawebsponsors@wvi.org

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    8.4. How can I help you process receipts faster?

    Kindly mention your Partner ID and child ID on the reverse side of the Cheque or DD, whenever you send your sponsorship gift. This will help us process your payments easily.

    When we receive Cheques or DDs without names or addresses, they are put into an Anonymous Account. We correct the receipt to the sponsor's name only when the sponsor asks for the receipt. Therefore, please write your full name and address on the envelope or in your letter.

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    8.5 Can I send extra gift money to my sponsored child?

    Extra gift money for the children's education, medical needs or project needs is always welcome.

    However, extra money for a particular child or family is not encouraged as it can cause jealousy among other members of a community. If it is meant for the needs of a project, the benefit extends to the whole community and this is acceptable.

    If the gift amount is too small, the administrative cost for sending the money is very high; therefore, we suggest that your gift money be a minimum of Rs. 500. You can include this amount along with your regular monthly sponsorship gift.

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    8.6 Why do you waste money on glossy and frequent mailers and appeals?

    People lead such fast-paced lives these days and have very little time to spare. Bearing this in mind, our materials are designed to attract the attention of the recipient. Also, much of our printing costs are subsidised by our printers, who charge the lowest that is possible for them, sometimes even at the cost of losing out on their profits.

    We try to average about eight mailers a year. This includes the appeals that are sent during a calamity.

    In fact, if you could share these appeals with your friends and relatives, it would cut our costs even further.

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    8.7 Can I visit my sponsored child?

    Yes. You are most welcome to visit the child you sponsor and meet the whole family.

    A visit means you can also see how much World Vision has been able to accomplish with your sponsorship support. A visit also makes your sponsorship more meaningful for you as well as your sponsored child.

    Ideally, it would be good if you wait for a period of six months and establish a rapport with the child you sponsor before planning a visit. Please send a written request to our email id at indiasponsors@wvi.org at least 10 days in advance. We will be glad to organize a visit on any weekday avoiding weekends and National Holidays.

    We request all our child sponsors to go through our Child Protection Policy before visiting the child.

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    8.8 Can I adopt my sponsored child?

    No. World Vision does not organize adoption. All our children live with their families in the community and the goal of sponsorship is to build up their community around them rather than relocating the children.

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    9. World Vision's work

    9.1 World Vision receives foreign money, why are you asking Indians to contribute?

    Sponsorship is more than making a monthly gift to a child. Child Sponsorship is our way of taking care of our own citizens and building our own nation. We believe that this is an opportunity for all Indians to partner with us in this nation-building process. It is our way of letting our vulnerable children know that we care for them.

    Furthermore, your regular gifts not only bring lasting change to a community, but also give you the joy and satisfaction of having made the difference. This is your a chance to make a meaningful gift that will change the life of a child. Today, we are proud to say World Vision has 26 area development programmes supported exclusively by our sponsors in India, each touching the lives of over 40000 people.

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    9.2 World Vision calls itself a Christian organization, what does this mean? Is World Vision involved in conversions?

    No. World Vision is not involved in conversions. While World Vision is motivated by the love of God in Jesus Christ to serve people in need, World Vision will never exploit the vulnerability of the poor for faith reasons. Furthermore, World Vision serves all poor irrespective of caste, creed, colour or gender. World Vision does not engage in offering inducements or pressures to change faith; for us this principle is a policy position.

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    9.3 Do only Christians receive help from World Vision?

    No. World Vision serves the poorest of the poor without any discrimination on the basis of caste, creed, gender or religion.

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